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At Water Plus Supplements Inc, we strive to provide high-quality products and exceptional service. Please note the following policy regarding returns, exchanges, and refunds:
No Returns or Exchanges: Due to the nature of our products, we do not accept returns or exchanges. Once a product is opened or used, it cannot be returned.
Damaged or Incorrect Orders: If your order was damaged during transit or if you received the wrong product, please contact our customer service team as soon as possible. We will either send you a replacement product or provide an equal exchange credit for future purchases.
Quality Issues: If you believe there is an issue with the quality of your product (e.g., taste or product defects), please reach out to us. To assist us in investigating the issue, please provide the product’s code and "best by" date, which can be found on the neck of the bottle or packaging. This information will help us trace the specific batch of the product you received.
Case-by-Case Handling: All inquiries regarding quality issues or product discrepancies will be handled on a case-by-case basis. We aim to resolve all concerns in a fair and timely manner.
For any return, refund, or exchange inquiries, please contact our customer service team at:
Email: contact@waterplussupplements.
Phone: 786.317.4889